Note from the Innkeeper:
To Our Dear Guests,
As the coronavirus continues to have an impact around the world, it’s important for us to communicate with you to show you the steps we are taking to help keep guests safe and healthy.
At Alyssa House Bed and Breakfast, we have always adhered to the highest cleaning standards possible. We have implemented additional measures in the face of COVID-19 to ensure that our guests feel a sense of safety and security when staying with us. We are confident that these extra measures and precautions make our B&B a safer place to stay so that you can enjoy your vacation or getaway.
For the safety of our guests, we have added cleaning and sanitation procedures that comply with the CDC (Centers for Disease Control and Prevention), state and local guidelines, as well as those recommended by hospitality industry experts.
These changes cover all aspects of our operations, including breakfast and dining changes, guest room housekeeping, and common area cleaning and sanitation, and supplement our already rigorous processes. Our goal is to ensure the utmost in cleanliness and hygiene.
Please read about our enhanced procedures below and please contact us if you have any questions regarding your Check-In and Check-Out.
Guest will be required to wear facemasks in common areas.
We have currently limited the number of guests to 2 rooms with distance between rooms.
Our reservation system collects payments and processes receipts electronically prior to guest arrivals.
Check-in
Keys will be in the room and sanitized. Our cell phone numbers are included. Please contact us via voice or text messaging if you need anything. Innkeeper is on-site and will be happy to answer any inquiries that you might have while remaining at an appropriate distance.
Check-out
Since all charges are prepaid, there should be no need to settle balances due at the time of check out. We ask that you leave your keys in the guest rooms when it is time to check out.
Breakfast
The Alyssa House Bed and Breakfast will continue to serve full breakfast.
Tables will be available in the dining room and outside. At any given seating, there will be no more than one table in use in the dining room and 2 tables outside with the appropriate distance between tables and guests. Outdoor tables are also available for use with local take out.
Self-Serve Coffee, Tea, and Other Refreshments
Self-service amenities will not be available at this time. You may request beverages from the innkeeper throughout the day if you would like. Ice will be available from the innkeeper
Guest Rooms and Housekeeping Service
We will employ a 48-hour interval between stays on all guest rooms to ensure safe time distancing between guest stays. Items such as decorative throw pillows, extra blankets, magazines, pens and notepads have been removed from the rooms. We will happily assist you if you request those items.
Once a guest has checked-out,
• The room will be stripped of all linens which are then bagged and taken to be washed and sanitized.
• Beds will be remade with clean and sanitized linens.
• All hard surfaces in the guest rooms will be cleaned with a sanitizing agent, including doorknobs, light switches, drawer knobs, alarm clock/charging/docking stations, thermostat controls and TV remote controls.
• All soft surfaces will be sprayed with a fabric sanitizing spray.
Bathrooms will continue to be sanitized, including fixtures, glass shower doors, and shower curtains and liners. Once cleaned to our highest standard, each guest room will be locked and will remain so until you check-in.
Daily Housekeeping Service
Daily housekeeping/room service will be discontinued at this time. This will minimize staff need to access your room during a stay.
Trash Removal:
Trash bins will be placed in rooms near the entry door.
This will allow staff to minimally access guest rooms to remove trash without fully entering the room.
OR
You may place the bin outside of your room to signal you want removal.
Soiled/Used Towel Removal:
A cloth laundry bag will be provided to request replacement towels. Please place the bag/bin next to the trash near the door
OR
place it outside of the room.
Clean towels will be delivered to guest rooms upon your request.
Common Areas
Common areas will be cleaned and sanitized as always. High touch areas such as door knobs, banisters and door jams will be cleaned even more frequently by staff. Hand sanitizer and wipes will be made available throughout the common areas.
The downstairs restroom will be unavailable for guest use at this time. A sign will be posted on the door directing guests to only use the bathrooms in their respective guest rooms.
Staff and Innkeepers
Staff has been trained for enhanced cleaning and serving procedures. Staff are provided with:
• Cloth face masks that are washed/sanitized after each use.
• Protective disposable gloves
• Temperature check with thermometer upon arrival for work
Kitchen
Kitchen sanitation procedures as always will continue with:
High-temperature commercial grade dishwasher to sanitize dishes, silverware and glassware
Surfaces cleaned and sanitized with bleach solution per CDC requirements for sanitizing solution.
Other or Additional
Our promise to you is to make Alyssa House as safe and welcoming as possible.
Your promise to us is to do your part to minimize risks by social distancing, hand washing, using a face-covering, and following sanitizing guidelines.
